(0224) 363 40 50 [email protected]
Türkçe English عربى русский
TRY - Türk Lirası USD - Dolar EUR - Euro RUB - Rus Rublesi SAR - Suudi Arabistan Riyali
Order TrackingHelpContact
Login/Sign up
My cart 0 Product
Support
About Us Privacy Policy Terms of Use Communication Cookie Policy Order Process Information Certificates Frequently Asked Questions Order Tracking Wire Transfer Notifications

Frequently Asked Questions

By clicking on the "Üye Ol" button located in the top right corner of our website, you can register by filling out either the member or dealer form on the page that opens. Your membership will be approved within 12 hours at the latest, and you will be informed in writing.

There could be several reasons why you can't log in to the website:

  • Your membership may not have been approved yet. Please note that your membership will be approved within 12 hours. In case of emergencies, you can reach us via our WhatsApp line.
  • Your membership may have been rejected. If we cannot verify that you are a company representative, your membership may not be accepted. In case of rejection, written notification will be provided.
  • Your "Username" or "Password" information may be incorrect. Remember that your username is the name you specified during registration. If you have forgotten your password, you can use the "Forgot My Password" button.
In order to view product prices and access products in all categories, you need to become a member on our website. Once your membership is activated, you can easily access all our products and price information.
To place an order, you can add the products on our website to your cart and proceed to the payment stage. After selecting the product you want to purchase, you can start the shopping process by clicking the "ADD TO CART" button. Once you have completed your cart, you can follow the steps to complete your order and proceed with the payment process.

For domestic orders, our payment options are as follows:

  • Payment with credit card
  • Wire transfer
  • Payment at the store
  • Payment from Cart

For international orders, our payment options are as follows:

  • Payment with credit card (Visa, Mastercard, Maestro, Troy, American Express)
  • SWIFT
  • Payment from shipping companies
  • Transfer methods such as Moneygram, Western Union, UPT, Ria Money Transfer, KoronaPay, Zolotaya Korona, Shift, Contact, Express Money, etc.
For domestic customers: Your orders are shipped with MNG Cargo. We also work with other courier, transportation, or shipping companies upon request. Shipping costs are covered by the customers. For international customers: For international shipments, we work with UPS, DHL, or PTT Cargo Turpex. Upon customers' request, we can collaborate with other courier and logistics companies as well. Shipping and transportation costs are covered by the customers.
Your orders are prepared and shipped as soon as possible on business days. Orders placed on weekends or official holidays will be shipped on the next business day. Once your order is shipped, you will be informed via email and SMS through the system.
You can return the products you purchased from our website within 7 business days from the date of delivery. Returns must be made through MNG Cargo and return shipping fees are the responsibility of the customer. For more detailed information, you can check out our Return and Exchange Conditions page.
Yes, our products have quality certificates such as Oeko-Tex® Eco Passport. We can provide these certificates to you either electronically or in printed form along with your order upon request.
After becoming a member on our website, you can check your status by logging into your account and going to the "My Orders" section or by clicking on the order inquiry link. You can also get information from our customer service with your order number.
You can send all kinds of feedback and suggestions about our website through the "Questions and Requests" screen under my account or to the email address [email protected]. We are open to all kinds of feedback to improve your customer experience.
Yes, you can place an order over the phone. For phone orders, you can reach us at +905421125090 - +905496999935 or contact us via WhatsApp.
Yes, we ship products to Asia, Europe, America, Middle East, and all countries worldwide.
FAST DELIVERY
Your orders will reach you as soon as possible.
Secure shopping
Secure and Easy Payment
Registered Manufacturer
Trademark and Patent Registered Manufacturer
International Shipping
Shipping is available to every part of the world.
How can we help you?
1
Cookie Usage
We use cookies to provide you with the best user experience on our website, personalize the content and ads you like, provide social media features, and analyze our site traffic. You can review the Cookie Policy for detailed information. Cookie Policy Details..
SepetPay® | E-ticaret paketleri ile hazırlanmıştır.